Can't access My Drive Connect

DaniProDaniPro Posts: 2 [Apprentice Traveler]
edited January 28 in MyDrive Connect
Hi,
I can't get into MyDrive Connect. I've un-installed the App and re-installed it, but no use. It's still not working. My attachment shows what happens. The attached screen-shot just sits like that on my PC and won't let me go any further. I have a year's worth of updates to install - last update was Dec 2017. PLEASE help me....
THANK YOU in advance.51491533-0601-4166-beca-c1ff21527214.jpg

Comments

  • dhndhn Posts: 33,153 Superusers
    1. Get the FREEWARE version of Revo Uninstaller from here: https://www.revouninstaller.com/revo_uninstaller_free_download.html
    2. Completely remove MyDriveConnect from your computer
    3. Get a fresh copy at tomtom.com/getstarted
    4. Install WITHOUT the device attached to the computer
    5. Connect your device to the computer.
    Any better?

    If not, support:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • LAURE123LAURE123 Posts: 1,322 Superuser
    Hi all

    @DaniPro

    Outside this frozen display, did you get an error message during installation?

    If the OS of your PC is W7 with SP1 or W8.1 or W10:

    1/ You can try again to uninstall MDC, do a Restart of your PC (Not Shut down or Sleep) then directly download and install the latest version MDC 4.2.2.3561, take it here:
    - On this page, at the bottom, the green button "Download for Windows®️":
    https://www.tomtom.com/en_gb/mydrive-connect/
    - Or here directly from the official TomTom servers:
    http://cdn.sa.services.tomtom.com/static/sa/Windows/InstallTomTomMyDriveConnect.exe

    2/ If this doesn't improve but you have the "MyDrive Connect icon" in the taskbar next to the clock you can try the procedure of this FAQ. It is still valid, openGL Angle is simply become OpenGL Dynamic.
    https://uk.support.tomtom.com/app/answers/detail/a_id/25716

    3/ If nothing works, you can download the downgrade version 4.1.8.3408 here directly from the official TomTom servers:
    http://cdn.sa.services.tomtom.com/static/sa/versions/InstallMyDriveConnect_downgrade.exe

    This version is built like the previous before january 2018 with Visual C++ 2010. It doesn't force the update of the software, it will leave you quiet.
    Double- click on the file, the installer will remove the MDC present on your PC before installing the downgrade version.

    4/ Otherwise contact TomTom support as advised by @dhn

    Regards.
  • DaniProDaniPro Posts: 2 [Apprentice Traveler]
    Thank you, Laurie123 and DHN, it's all sorted out now :-)
    I called the UK TomTom Support and asked them to help me, because I spent a few hours trying on my own, and was getting frustrated :-( It's all working fine now :-))
    The UK Support person asked me to un-install the App again, then to install a link that she sent me via email. The problem was that the version I originally downloaded wasn't compatible with Windows 10.
    Thanks to you both for coming back to me so quickly.
  • LAURE123LAURE123 Posts: 1,322 Superuser
    @DaniPro

    Glad for you. :slight_smile:
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