Postcode search not working

chriscarminat02

I Have just downloaded an update on my renault fitted carminat tom tom live, all works fine but when I key in postcodes it only comes up with the first half. For example if I want to go to N1 7TU I key in N1 and than it just goes to roads and won't let me key in the rest.

Regards Chris

Carminat

Are you trying to type a space? Postcodes should be entered without spaces, that one as N17TU

chriscarminat02

yes!

chriscarminat02

It was working until I updated the map

Carminat

Now what does that mean?

Were you trying to type in a space? You MUST NOT type a space.

Were you typing in a space before you updated the map?

Do you still have the problem?

chriscarminat02

No I was not typing a space, I still have a problem with the map, I have notice I no longer get an update for navigating to postcode.

Carminat

Forgive me, I no longer have a Carminat so I'm trying to remember. But first, TomTom seem to have stopped issuing new postcode files and now include those details in the maps, so you won't get updates for navigating to postcode.

So, Postcode entering. I think the sequence is to tap

First Navigate to
Then Address
Then Postcode
Then enter the postcode without a space.

Are you doing all of those steps? I think if you start entering postcode at Address, it will go to streets.

chriscarminat02

Hopefully this explains it little better, when you key in the postcode it will only let you put the first half in. It has stopped working since i updated the map a couple of days ago.

Carminat

I am confused. That photo shows that you have entered N28EE, so the line which shows only N2 should be reading N28EE New Trinity Road.

This looks like something wrong with the map then. I suggest you phone TomTom Support. I'm guessing that the solution would be to delete and re-download the new map, but I wouldn't want to try that without a complete backup (NOT the backup done by TT Home).

chriscarminat02

All fixed the data was corrupted on the download, spent 55 minutes on the phone with Renault just checked my phone bill they charge 50p a minute!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Carminat

OMG!! Or in other words OMG, OMG!!!!

You should phone them and ask for compensation - I expect if you spent an hour discussing compensation they might offer you £25. ?

Churchdog_19

I don’t get the option of a postcode on my XL