Error 236 while purchasing map — TomTom Community

Map purchasing

Error 236 while purchasing map

bogobogo Posts: 3 [Apprentice Traveler]
edited January 2019 in Map purchasing
Dear Sirs,
I could not purchase map. There was permanent error 236 , could not make payment

Comments

  • NiallNiall Posts: 10,821
    Superuser
    @bogo

    Which TomTom map shop were you using? What currency were you hoping to pay in?
  • bogobogo Posts: 3 [Apprentice Traveler]
    I,m from Bulgaria, till this moment already 4 years i have not problem to buy a map.
    I prefer in Euro
  • NiallNiall Posts: 10,821
    Superuser
    @bogo

    Maybe @lampard can pick this up and help you out
  • lampardlampard Posts: 4,899 Moderator
    Hi bogo,

    Welcome to the Community!

    Are you trying to purchase the map from TomTom HOME? I would suggest you try using the Ireland webshop to order the map.

    Cheers, lampard
  • bogobogo Posts: 3 [Apprentice Traveler]
    Hi lampard,

    still could not buy a map, trough Ireland shop also. Give me an error after purchasing.
    I noticed that my account is linked to US. Also there is no Bulgaria in other countries.
    I"m really angry and this is not acceptable!
  • lampardlampard Posts: 4,899 Moderator
    Hi bogo,

    Sorry to hear that! It's best if you can reach out to our customer support and they'll be able to sort this one out.

    You can see the Customer Support- Phone Numbers in discussion link here and speak to them directly about this: https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105/index2.html

    Cheers, lampard
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