Error 236 while purchasing map

bogo
bogo Registered Users Posts: 3
Apprentice Traveler
Dear Sirs,
I could not purchase map. There was permanent error 236 , could not make payment

Comments

  • Niall
    Niall Posts: 11,115
    Superuser
    @bogo

    Which TomTom map shop were you using? What currency were you hoping to pay in?
  • bogo
    bogo Registered Users Posts: 3
    Apprentice Traveler
    I,m from Bulgaria, till this moment already 4 years i have not problem to buy a map.
    I prefer in Euro
  • Niall
    Niall Posts: 11,115
    Superuser
    @bogo

    Maybe @lampard can pick this up and help you out
  • lampard
    lampard Administrators Posts: 5,959
    Moderator
    Hi bogo,

    Welcome to the Community!

    Are you trying to purchase the map from TomTom HOME? I would suggest you try using the Ireland webshop to order the map.

    Cheers, lampard
  • bogo
    bogo Registered Users Posts: 3
    Apprentice Traveler
    Hi lampard,

    still could not buy a map, trough Ireland shop also. Give me an error after purchasing.
    I noticed that my account is linked to US. Also there is no Bulgaria in other countries.
    I"m really angry and this is not acceptable!
  • lampard
    lampard Administrators Posts: 5,959
    Moderator
    Hi bogo,

    Sorry to hear that! It's best if you can reach out to our customer support and they'll be able to sort this one out.

    You can see the Customer Support- Phone Numbers in discussion link here and speak to them directly about this: https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105/index2.html

    Cheers, lampard