Where's my map? — TomTom Community

Map purchasing

Where's my map?

graemecabbangraemecabban Posts: 3 [Apprentice Traveler]
edited January 2019 in Map purchasing
Im visiting Canada and bought a VIA 1530 loaded with USA map. Went online and bought the Canada Alaska map for 50 bucks.
What was sent to me was an update for canada map (500 Mb approx.) so of course it didn't work. Went back online and did it again and still no map. Its been charged to my card. Websites are sending me in circles. Where's my map???

Comments

  • dhndhn Posts: 33,333
    Superusers
    Are you saying you have an updated Canada map on the device? If so, isn't that what you wanted? Not clear what you are asking for. Do you NEED Alaska for your travels?

    If so, call support to try to manage a different map download than just Canada.

    1 877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST
  • graemecabbangraemecabban Posts: 3 [Apprentice Traveler]
    What is there appears to be an update because its only 500 Mb and maps are usually about 5000Mb. I'll try the phone no. tomorrow. Thanks for that!
  • NiallNiall Posts: 10,859
    Superuser
    @graemecabban

    The Canada and Alaska map is only 895Mb
  • graemecabbangraemecabban Posts: 3 [Apprentice Traveler]
    Solved. Map is intact there but needed to be activated.
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