Spark 3 stopped pairing to headphones and stopped updating GPS

gil 1
gil 1 Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
for a long time i had no problems with my watch but recently it stopped pairing to original headphons it always paired to and also the GPS wouldn't get updated though it says on the tomtom sport softwear that it does.
i reset it 3 times but it's useless.
what do i do? thank you


  • tfarabaugh
    tfarabaugh Posts: 16,936
    At this point I would suggest calling Customer Support to see what they can do. They can more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.