4th Broken Strap in 2 years - is that it for me ?

Matt_H
Matt_H Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
hi, i have a Tom Tom Spark Cardio Music Watch, my first strap lasted less than 3 months and since that time they have continually broken till now where i am on my 4th strap that is failing. i am unable to raise a support ticket for a new strap because it fails - possibly due to the purchase date of my watch.

I don't see that for anytime longer than a few months i have really had a fully working watch - is that the end of my product with Tom Tom - can a moderator tell me whether i can have a replacement??

i grant that the watch is now 2 years old but the most recent strap was delivered in May!!

Appreciate a response.

Thanks.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    The strap is covered under warranty for 6 months. Either use the self-service site in the link below or call Customer support and they will take care of it, they are very good about replacing them. To get the number for Customer Support, choose Contact at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    However, while the straps are not great, I think part of the issue is you. I have had straps last for years with daily use. The best way to avoid damaging the strap is to not take the watch out of the strap when charging. It is designed so that the dock slips between the watch and the band which limits the amount of twisting. Also, when taking it on and off do not yank on the strap, pull it gently to the desired tightness then snap it in place, which puts less stress on rubber.

    https://uk.support.tomtom.com/app/strap_repair

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Matt_H
    Matt_H Registered Users Posts: 2
    Apprentice Traveler
    Thanks for the response. I will try calling as you suggest and explain.

    Just for clarity, i never remove the watch from the strap and i only take the watch off to go to bed. Given that every strap has broken in the same place, i would humbly suggest that part of the issue is not me, but that the straps are not really fit for purpose or if that is too strong a statement - they have a flawed design - The clasps are clearly not made from the same piece as the main bulk of the strap and always fail at this weakened join.

    Much appreciated.