Botlekbrug eastbound to Rotterdam (the Netherlands)

MischaRT

There is an issue with pathfinding on the Botlekbrug eastbound to Rotterdam. It's is basically a parallel highway bridge next to the A15 and it has an exit to the city Hoogvliet with exit no 17.

But for some kind of reason TomTom marks this as a normal road. So when driving on the bridge (Botlekbrug) heading for Hoogvliet, TomTom does not tell you to take the exit, on the TomTom screen it displays drive straight ahead following the main road. But that causes you to miss the exit and end up on highway A15 not having an exit for another 6 km.

I do not understand why it is developed like that. I have posted it a few times on Map Share Reporter and every time I get the feedback it is solved. But 4 maps update later the issue still exists.
Is there anyone at support that understand my problem with this exit?

dhn

Do you have map version 1015 released yesterday?

MischaRT

I use the TomTom Go app for Android. I do not know how to check which map version it has. Map updates are pushed via a notification and the last update was a few weeks ago.

Is the TomTom mydrive website up-to-date? When panning a route on the website the exit is not acknowledged.

Megalos

Do you mean the right turn on Aveling? As in here: https://mydrive.tomtom.com/en_gb/#mode=routes+viewport=51.87011,4.3442,14.06,0,-0+routes={"departure":true,"traffic":true,"routeType":"FASTEST","travelMode":"CAR","points":["hw~51.87093,4.32947~A~Botlekbrug, Hoogvliet, NLD","sw~51.87503,4.35751,8","hw~51.86401,4.35788~A~Unnamed road, Hoogvliet, NLD"],"avoidCriteria":[]}+ver=3. I don't understand exactly which location/route you mean.

Megalos

Wait, I think I know what you mean now. You mean the exit here: 51.871831, 4.337342.

Megalos

dhn wrote:

Do you have map version 1015 released yesterday?

The v1015 map unfortunately still has the error. I made a MSR report too. Let's see what happens.

MischaRT

Megalos wrote:

Wait, I think I know what you mean now. You mean the exit here: 51.871831, 4.337342.

Correct, that's the exit. No idea why TomTom does not acknowledge this exit.

During rush hour this exit is a good alternative for dodging traffic jams on the A15. Unfortunately I always miss it, only to learn a few seconds later my route was as actually planned using that exit.