Tom Tom Via 1530/1535 is frozen at "Updating Device" / "Waiting for your device".

Shaukat

Tom Tom Via 1530/1535 is frozen at "Updating Device" / "Waiting for your device" despite the fact that the device is connected to the laptop. Very frustrating. I have problems during the quarterly update almost EVERY TIME I do it.

dhn

Is the cable you are using to connect to the computer the one that came with the device? Might you have an antivirus interfering with proper transmission?

See here:
https://en.discussions.tomtom.com/mydrive-connect-apps-474/faq-mydrive-connect-troubleshooting-tips-990570

https://uk.support.tomtom.com/app/answers/detail/a_id/16339

https://uk.support.tomtom.com/app/answers/detail/a_id/19190

Also:
Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.

Lastly, support:

:flag_us: United States
877-757-7137
Monday - Friday: 9:00 a.m. to 7:00 p.m. EST