Spark 3 stopped downloading to my PC

Budgie321
Budgie321 Registered Users Posts: 3
Apprentice Traveler
edited January 24 in TomTom Sports
My Spark 3 has stopped downloading to my PC
Have uninstaled and re installaed myDrive
still nothing

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    Since MyDrive is not the watch interface software that could be the issue. You need MySports Connect. Are you getting any error messages when you plug the watch in or is it being recognized at all? Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection)? A few things to look at (and I apologize if some are very basic, but it is best to get past the obvious issues first):

    1) Are you plugged directly into the machine and not a hub?
    2) Does the port work, can the computer detect other devices (like flash drives) in that port?
    3) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?
    4) Is the USB port free of any debris or blockages?
    5) Is the Connect software running (is there an icon for it in the notification area)?
    6) Did you install MySports Connect, not MyDrive Connect? It is downloaded from tomtom.com/123
    7) Do you have administrator rights to the computer?
    8) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?
    9) Does the computer have a good Internet connection (Internet is required to sync)?
    10) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch?

    Is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle.

    If nothing above helps you may have a bad dock or there may be computer setting blocking it. At that point I would suggest calling Customer Support and seeing what they can do. They can more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, click Contact at the bottom of this page, enter the product name and click Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).
  • Budgie321
    Budgie321 Registered Users Posts: 3
    Apprentice Traveler
    Hi

    Thank you for your reply
    Have checked and rechecked all the above and all OK
    The only item not checked is possibly a firewall or computer setting
    will try and get back to you
    Much appreciated
    Budgie
  • Budgie321
    Budgie321 Registered Users Posts: 3
    Apprentice Traveler
    Hi
    Problem solved
    i have two email addresses and for some reason windows switched log in address
    Windows 10 problem - not the watch