XL Live Traffic Subscription

SJAYEK

Excuse me but WTF is going on here with my TomTom Live Subscription. I paid as always (47.50) only to find that my device is not supported and I can find no way of getting my money back
Thanks a lot TomTom

dhn

Call support for a refund:

:flag_gb: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

SJAYEK

Many thanks for this, I will call
I did spend quite some time on the TT site however couldn't find a number to call
Am still pised off with TT as I have a perfectly good device however no Traffic and TT want a 'subsidised' 238 pounds for a new one

Kundan

All XL devices which has 2 GB internal memory are now End of Life devices and are not supported for any new purchases for any services like traffic or Map (compatibility issues). If you have active traffic service you can use it till it expires or you can get a refund.

SJAYEK

Kundan - Many thanks for the clarification
Am still not happy with TT - where exactly was the advance notice??????

EthoZ

https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-for-tomtom-devices-with-2gb-internal-memory-1031975

SJAYEK

Thank you for this however I'm not looking for Maps update, I want my Live Traffic reinstated. Its the only thing I need from it, otherwise it is useless
It does NOT require any more memory on my device or whatever
Regards

EthoZ

SJAYEK wrote:

Thank you for this however I'm not looking for Maps update, I want my Live Traffic reinstated.

https://www.tomtom.com/en_gb/obsolete-products/

SJAYEK

EthoZ. Wow. That is about as unhelpful as it gets
Please explain to me why Traffic could not continue to be supported?
It clearly is not a feature that requires any more memory on my device

EthoZ

I will not waste my time.

SJAYEK

Nah.
Not worth it.
Not even attempted to answer my quite reasonable question (unlike Map updates, which I totally understand).
Bye.