XL Live Traffic Subscription

Excuse me but WTF is going on here with my TomTom Live Subscription. I paid as always (47.50) only to find that my device is not supported and I can find no way of getting my money back
Thanks a lot TomTom

Comments

  • dhndhn Posts: 32,877 [Superusers]
    Call support for a refund:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • SJAYEKSJAYEK Posts: 6 [Master Explorer]
    Many thanks for this, I will call
    I did spend quite some time on the TT site however couldn't find a number to call
    Am still pised off with TT as I have a perfectly good device however no Traffic and TT want a 'subsidised' 238 pounds for a new one
  • KundanKundan Posts: 1 [TomTom Employee]
    All XL devices which has 2 GB internal memory are now End of Life devices and are not supported for any new purchases for any services like traffic or Map (compatibility issues). If you have active traffic service you can use it till it expires or you can get a refund.
    I work for TomTom but the views expressed here are my own
  • SJAYEKSJAYEK Posts: 6 [Master Explorer]
    Kundan - Many thanks for the clarification
    Am still not happy with TT - where exactly was the advance notice??????
  • SJAYEKSJAYEK Posts: 6 [Master Explorer]
    Thank you for this however I'm not looking for Maps update, I want my Live Traffic reinstated. Its the only thing I need from it, otherwise it is useless
    It does NOT require any more memory on my device or whatever
    Regards
  • EthoZEthoZ Posts: 2,515 [Exalted Navigator]
    SJAYEK wrote:
    Thank you for this however I'm not looking for Maps update, I want my Live Traffic reinstated.
    c5282cfc-1a0f-448a-baa2-d835e6195064.jpg
    https://www.tomtom.com/en_gb/obsolete-products/
  • SJAYEKSJAYEK Posts: 6 [Master Explorer]
    EthoZ. Wow. That is about as unhelpful as it gets
    Please explain to me why Traffic could not continue to be supported?
    It clearly is not a feature that requires any more memory on my device
  • EthoZEthoZ Posts: 2,515 [Exalted Navigator]
    I will not waste my time.
  • SJAYEKSJAYEK Posts: 6 [Master Explorer]
    Nah.
    Not worth it.
    Not even attempted to answer my quite reasonable question (unlike Map updates, which I totally understand).
    Bye.
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