TomTom Spark 3 Cardio won't connect with Sports Connect

AnaSantos

I'm having problems since this last update. Now I can't connect my Spark 3 with the app on the PC. The app keeps saying I don't have any equipment connected when I do.... Are you aware of this issue? I can connect the watch with the app on my mobile phone but not with the app in my PC which is a problem considering all the updates to the watch are made by the app on the PC.....

AnaSantos

Just noticed than when I connect the watch to my computer it gives an error saying the device is unknown... When I go to the hardware folder on my computer it says that the watch has a controller error.... Do you know what is wrong? It's not from the USb cable as my husbands watch connects with no problems..... Thanks in advance for your help!