6200 gprs disconnected looking for UK support email or phone no
john2458
Posts: 1 [New Traveler]
I’ve had my 6200 since July and the gprs in disconnected I’ve tried everything to connect it to no avail. Can somebody point me in the right direction to get the unit connected?.
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Superusers
:flag_gb: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Be aware that connection of the device using WiFi takes precedence over the fallback to GPRS.
Welcome to the community
To start with I would advise that you first try the troubleshooting steps on this FAQ
If that does not address the problem then please contact customer service to report this.
Regards
Vikram
Superusers
@john2458
I guess your at Home and your device is connected to your Home Wi-Fi
The Wi-Fi when connected will take priority over GPRS SIM
Try moving out of the Range of your Wi-Fi
Or
Logout of your Wi-Fi....
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your Connected Wi-Fi
Tap (Modify) Icon
Tap (Finish) Icon
To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with an 'X'
To Reconnect to Wi-Fi....
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your chosen Wi-Fi
Enter your Wi-Fi Password
Tap Done
Tap Connect
ATB YFM