6200 gprs disconnected looking for UK support email or phone no

john2458
john2458 Registered Users Posts: 1
New Traveler
edited January 2019 in TomTom Services
I’ve had my 6200 since July and the gprs in disconnected I’ve tried everything to connect it to no avail. Can somebody point me in the right direction to get the unit connected?.

Comments

  • dhn
    dhn Posts: 33,393
     Superuser
    Support:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Be aware that connection of the device using WiFi takes precedence over the fallback to GPRS.
  • VikramK
    VikramK Administrators Posts: 14,710
    Moderator
    Hi john

    Welcome to the community :)

    To start with I would advise that you first try the troubleshooting steps on this FAQ

    If that does not address the problem then please contact customer service to report this.

    Regards
    Vikram
  • YamFazMan
    YamFazMan UKPosts: 21,480
     Superuser
    edited May 2021
    Hi
    @john2458

    I guess your at Home and your device is connected to your Home Wi-Fi
    The Wi-Fi when connected will take priority over GPRS SIM

    Try moving out of the Range of your Wi-Fi
    Or
    Logout of your Wi-Fi....
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your Connected Wi-Fi
    Tap (Modify) Icon
    Tap (Forget) Icon
    To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with an 'X'

    70e5b90b-25ce-4fca-994c-e836a17cb9fa.jpg
    To Reconnect to Wi-Fi....
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your chosen Wi-Fi
    Enter your Wi-Fi Password
    Tap Done
    Tap Connect

    ATB YFM

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