Tomtom Carminat not recognising username & password & others
Macs
Registered Users Posts: 3 
Apprentice Seeker
Apprentice Seeker
Hi, I am using A Renault Tomtom Carminat and today purchased a 12 month subscription to Tomtom live and now I have a couple of problems.
1 Even though I have paid and have a receipt/invoice number when I try
to install live on my sd card through Tomtom home I am still getting a bill for £49.95 and it's not installing or updating.
2 when I try to enter my username and password into the satnav unit in my car I am getting "username and or password not recognised. Please create an account on Tomtom home even though I can log into my account on Tomtom home, my drive and Tomtom site.
Can anyone help please?
1 Even though I have paid and have a receipt/invoice number when I try
to install live on my sd card through Tomtom home I am still getting a bill for £49.95 and it's not installing or updating.
2 when I try to enter my username and password into the satnav unit in my car I am getting "username and or password not recognised. Please create an account on Tomtom home even though I can log into my account on Tomtom home, my drive and Tomtom site.
Can anyone help please?
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Comments
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Hi Macs
Welcome to the community!
Looking at your account I see that the subscription are active for your device. Since you have a LIVE device, both speed cameras and LIVE Services get updated over the air when navigating on a planned route.
With regards to the login/account issue I would recommend that you contact customer service as they will be able to help you with it.
Regards
Vikram
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Thanks Vikram0
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Contacted Customer Service and apparently I don't need to login to my built in device in my car everything is linked to the serial number of my device0
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