TOM TOM Start 20 SERIES DEVICE STAYS FROZEN WHEN TRIED IN CAR

Long Tom

Following successful update on my lap top my Tom Tom 20 series doesnt allow any accessibility when in my car?
Tom

dhn

Might you have a setting (under Safety Settings) to show essential settings only? If so, uncheck that option.

Long Tom

dhn thanks. Sorry but checked safety settings and correctly ticked
Tom

dhn

Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.

If no luck, support:


:flag_ie: Ireland
1890 812 008
Monday-Friday: 09:00 am to 5:00 pm

YamFazMan

Hi
@Long Tom

I assume if works OK when not in the car ???
If you have a route planned/or still active from a previous journey, try deleting the route and trying the device in the car again
If you now have access to the device for route planning, the safety lock is still active
When the the safety lock is active + a live route you have restricted access to the planning menu buttons
_________________________________________________

Double check on your Start 20 Device
If you are still not getting all the planning menu buttons displayed
From the main menu
Tap (Setting)
Right cursor once
Tap (Safety Setting)
Un-tick "Show essential menu buttons while driving"
Tap Next
Tap Next
Tap Done
Tap Done

ATB YFM