TOM TOM Start 20 SERIES DEVICE STAYS FROZEN WHEN TRIED IN CAR — TomTom Community

TOM TOM Start 20 SERIES DEVICE STAYS FROZEN WHEN TRIED IN CAR

Following successful update on my lap top my Tom Tom 20 series doesnt allow any accessibility when in my car?
Tom

Comments

  • dhndhn Posts: 33,152 Superusers
    Might you have a setting (under Safety Settings) to show essential settings only? If so, uncheck that option.
  • Long TomLong Tom Posts: 2 [Apprentice Traveler]
    dhn thanks. Sorry but checked safety settings and correctly ticked
    Tom
  • dhndhn Posts: 33,152 Superusers
    Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.

    If no luck, support:


    :flag_ie: Ireland
    1890 812 008
    Monday-Friday: 09:00 am to 5:00 pm
  • YamFazManYamFazMan Posts: 14,979 Superusers
    Hi
    @Long Tom

    I assume if works OK when not in the car ???
    If you have a route planned/or still active from a previous journey, try deleting the route and trying the device in the car again
    If you now have access to the device for route planning, the safety lock is still active
    When the the safety lock is active + a live route you have restricted access to the planning menu buttons
    _________________________________________________

    Double check on your Start 20 Device
    If you are still not getting all the planning menu buttons displayed
    From the main menu
    Tap (Setting)
    Right cursor once
    Tap (Safety Setting)
    Un-tick "Show essential menu buttons while driving"
    Tap Next
    Tap Next
    Tap Done
    Tap Done

    ATB YFM
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