I have not used my Start 20 for months now, nor my Windows 10 OS. Updated W10 to the latest version yesterday. and updated to the latest for Drive connected. etc. Signed in to learn that I have 2 updates. One was about a Navcore and the other was the updates to the Maps, GPSQuickfix. Both slightly greyed out, but it the system keeps telling me to connect my device. By this I mean that after I have Logged on and it the system accepts my password, I then connect my device using a USB connection on my Desktop. But it still tells me that my device is not connected. Although the screen on my device switches on automatically, and I get the message on it that Tom Tom want to use the information on it to improve their service. I have disconnected my device, and tried again and again. Plus I have switched W10 off and on. Also did a restart of W10. And yes I have plenty of capacity with my memory. And My device is fully charged up. Put it in my car selected a local address and drove there, it worked fine. What it seems it will not do is connect to my desk top computer to presumably give my device the deemed necessary updates .