4 weeks later, copious amounts of emails back and forth, SAT NAT RESTARTED ETC STILL NO LIVE SERVICE AND NO RESPONSE BACK FROM TOM TOM. I was told I would receive a call. I have not. I was told it was an ongoing issue. Really? for 4 weeks?? in this day and age of technology??? PLEASE TELL ME WHAT IS THE ISSUE AND WHEN THE LIVE SERVICES is going to be back as I am in need of it. I shall have to guy a Garmin otherwise. Your customer service is abysmal. I shall have to write to the Ombudsman too to inform other potential customers how unsatisfactory your Customer Support is. Please do not tell me you will look into it and DO NOTHING. Action is required please.