NOT DETECTED IN WINDOWS 10 TABLET- Start 25 — TomTom Community

NOT DETECTED IN WINDOWS 10 TABLET- Start 25

YamFazManYamFazMan Posts: 18,733
Superusers
edited November -1 in MyDrive Connect
Hi
@mary3

The Start 25 connects as a secure Network device over USB
You need MyDrive Connect installed on your PC
Get it here... www.tomtom.com/getstarted
________________________________

Also Maybe ???
Windows 10 Tablets... If your Tablet keep losing connection to MyDrive Connect

The Computer Manufacturers appear to be setting "USB Selective Suspend" to ON as default
Especially Laptops, maybe to improve the look of the battery life
________________________________

Random Disconnects on Surface Pro 3 & 4
Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work

On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu
You will need to edit the Registry for the USB Selective Suspend menu to show

See….. https://en.discussions.tomtom.com/rider-51/update-fail-tomtom-rider-410-on-a-microsoft-surface-pro-3-windows-10-1025704?postid=1177921

See..... https://en.discussions.tomtom.com/mydrive-connect-apps-474/go-500-random-disconnections-on-surface-3-pro-968783

ATB YFM

Comments

  • mary3mary3 Posts: 1 [Apprentice Seeker]
    Hi,
    my Start 25 is not connecting to this Windows 10tablet
    HP Pavilion x2 - 10-n201nl (ENERGY STAR) .

    How can I fix it?

    Thanks
  • smith987smith987 Posts: 1 [Apprentice Traveler]
    This is the common issue which many HP users are facing, I have also faced this sort of issue and then i contacted hp support Canada they suggest me the solution and now I have resolved this issue successfully.
  • YamFazManYamFazMan Posts: 18,733
    Superusers
    Hi
    @smith987

    To help others having the same problems as yourself... Would it be possible to post on the Forum the solution that HP Support Canada suggested to resolve your issues....

    ATB YFM
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