Tomtom Start 25 cant find satellites

dazzler54
dazzler54 Registered Users Posts: 2
Apprentice Traveler
edited December 2021 in Devices using MyDrive Connect
My satnav is failing to find any satellites after switch on. At best I get one which is at the N position on the GPS settings circle. Ive tried updating Quickfix, the drum roll reset and factory reset several times without success. Ive noticed that other models can reset the software via Home, but mine uses Tomtom connect for updates. Is there anything similar I can try for the Start 25, or any other suggestions would be appreciated.

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    Is the battery fully charged on the device?
  • dazzler54
    dazzler54 Registered Users Posts: 2
    Apprentice Traveler
    The internal battery is fully charged and its also connected to a usb supply. Ive also tried it situated in the middle of a garden so reception should not be a problem.
  • dhn
    dhn Posts: 33,382
    Superuser
    Maybe support can help:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • marcia_davidson
    marcia_davidson Registered Users Posts: 1
    New Seeker
    I have the same problem, often can't find sateliltes, since after a week of extremely cold weather. Did you ever get an answer?