TomTom- No GPS Signal 2019 | Week Number Roll-Over | TIMER Reset 00.00 | Error-"You cannot use this map"

https://discussions.tomtom.com/en/discussion/1112782/tomtom-no-gps-signal-2019#latest

Blue&Me media player option not available on the GO LIVE 1000

Does anyone know why the media player option isn’t available on my TT live1000.
all the other functions work perfectly and the media player works fine in the car via the dedicated cable, it just my TT can’t see it?
63f5d3df-ffd4-4a13-93c9-ac94a53e45bf.jpg
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