Android Update (v9) TomTom Traffic Live disruption
KarlM
Posts: 10 [Apprentice Seeker]
It seems to me that since my phone updated it's software to v9 Android, my TomTom Go500 has lost the ability to log in to "MyDrive" and receive any traffic updates. In my job, I realllllllly need those traffic updates.
I have a life-time subscription to traffic as purchased with the device, however, it has stopped communicating with the TT services, it seems.
A thought struck me, and I asked a friend if I could use their BlueTooth tethering to test my theory - and sadly - my theory was confirmed. Whilst he & I are both on the same network, my TT accepts traffic updates when BT connected to his phones (we tried two) as well as other people's I've since tried - all on older variations of Android. I'd happen to notice the updates seemed to stop around the same time as my phone updated to v9.
Will TT work this out and supply a resolve?
Is it on Android to fix this - and if so, how does one reach the appropriate folk within the Android community to report on this issue?
Thoughts?
I have a life-time subscription to traffic as purchased with the device, however, it has stopped communicating with the TT services, it seems.
A thought struck me, and I asked a friend if I could use their BlueTooth tethering to test my theory - and sadly - my theory was confirmed. Whilst he & I are both on the same network, my TT accepts traffic updates when BT connected to his phones (we tried two) as well as other people's I've since tried - all on older variations of Android. I'd happen to notice the updates seemed to stop around the same time as my phone updated to v9.
Will TT work this out and supply a resolve?
Is it on Android to fix this - and if so, how does one reach the appropriate folk within the Android community to report on this issue?
Thoughts?
0
This discussion has been closed.
Comments
My TomTom 5200 works as a headset now with Android 9, but connection with the MyDrive app is not working anymore
I have sent an email to support but I was wondering if you manage to fix the issue?
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This is definitely an issue of TomTom devices with Android 9.0, at least for the TomTom Go 500 because if I use a smartphone with Android 8.0 or lower it works fine.
This just shows that there wasn't a commitment from TomTom to make sure their devices, even slightly older ones, work with the most recent version of Android. What's the poin in having lifetime services if you device will stop working with more advanced technology?
To me this makes my TomTom completly useless since it is becasue of the live traffic that I use TomTom everyday.
Thanks,
DJ
I have been in contact with TomTom Helpdesk/support on the last 3 days(phone and email) because of this issue and they haven't confirmed such thing until now at least to me. Have you received anything in write with that statement? Like an email? It would be nice to have it to be honest.
I will update this if I also receive that confirmation.
I want to also highlight that the issue is only sharing the data connection(4g/3g) from the phone to the TomTom device (bluetooth tethering), the bluetooth connection itself happens but since the internet sharing doesn't work the TomTom Services don't work.
If on your phone you use wifi and try to share internet via bluetooth it works.
Still no resolve. In fact, now, my TT500 seems to be useless as the MyDrive Connect windows App seems to refuse to allow it to update.