Device base no longer connecting to computer to download

mjbents Registered Users Posts: 4
Apprentice Traveler
edited January 24 in TomTom Sports
My device base has crapped out. I can't connect to my computer to download and clear watch memory.


  • tfarabaugh
    tfarabaugh Posts: 16,935
    Is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. If there is damage you should call Support and get a new dock (covered for free under warranty, for sale out of warranty).

    To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • mjbents
    mjbents Registered Users Posts: 4
    Apprentice Traveler
    This was helpful. I did order a new charging base as it was out of warranty