TomTom Mobile Subscription

Cnel Registered Users Posts: 2
Apprentice Traveler
My phone HTC phone died and I purchased a new phone (Huawei Mate 10 Lite). I reloaded TomTom Mobile and I'm unable to restore my subscription to unlimited kilometers? What can I do to resolve the problem?




  • tgold
    tgold Registered Users Posts: 2,192
    Revered Voyager
    All you need to do is, in Menu/TomTom Services, log in using the correct account. If that doesn't work you are using the wrong account/email address and you may need to ask Customer Service if they can help you to find the one you used to pay for your Unlimited Navigation subscription.
  • Cnel
    Cnel Registered Users Posts: 2
    Apprentice Traveler
    I have followed the procedures you've listed above and tapped the restore button and I receive the message there's no purchase to restore. I purchased the unlimited kilometer option for one calendar year on 10 May 2018, as listed on my phone, google play, Account history.

    Please advise what my options are.

    Thank you,

  • Niall
    Niall Posts: 11,115

    Contact Customer Services to check the status of your subscription(s)

    :flag_de: Deutschland
    069 663 08 012
    Mo: 09:00 - 17:30
    Di - Fr: 09:00 - 16:30
  • lampard
    lampard Administrators Posts: 5,964
    Hi Cornel,

    Welcome to the Community!

    I can't find any orders on your account which you used to login on the community. As Niall mentioned above, please get in touch with our support and they'll be able to sort this one out for you.

    Cheers, lampard