MyDrive Connect - Outage

In Canada and shopping on site

jatco
jatco Registered Users Posts: 93
Outstanding Wayfarer
edited January 2019 in Travel lounge
I live in Canada, log in and when I go to shop..TT recognizes where I am and asks if I want to shop in Canada. When do, TT site flips to French instead of my preferred language. Why is that.?
The majority of Canada speaks English.

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    I have the same problem as well. Just go to the bottom of the screen, right side, and click the English link to change. Unfortunately, the change probably won't 'stick' the next time you log in.
  • jatco
    jatco Registered Users Posts: 93
    Outstanding Wayfarer
    I'll try that nxt time. What I've been doing is changing the FR to EN in the search bar.
  • murwood
    murwood Registered Users Posts: 3
    Apprentice Seeker
    No English option given for shopping in Canada.
    Anyone know how to contact the webmaster?
  • dhn
    dhn Posts: 33,382
    Superuser
    Click on the Canada flag on the screen. At the bottom right, you should see little links for English or French. Click as appropriate.

  • jatco
    jatco Registered Users Posts: 93
    Outstanding Wayfarer
    Well, Now that I'm finally back on line to the Discussions Forum after 2+ months of trying to get things sorted out with changing my email address and numerous emails to TT Support Team (reference number 191215-000240).., my User Name, Jatco is still not displayed.. but -at least I'm In. A most frustrating experience.
    I would like to thank VikramK for his initial assistance back when, tho what he was able to do, didn't stick.
    So, I'll pursue TT Support to see if they change my User Name as desire. Until then.
    Jatco
  • ST1300_PanEuropean
    ST1300_PanEuropean Registered Users Posts: 82
    Revered Navigator
    For what it's worth, the Canadian site still defaults to French language (ca/fr) rather than English (ca/en). I think this is simply due to careless programming of the website for localization.

    I'm quite surprised that TomTom has not corrected this error that has been around since at least August of 2018 - it's a trivial error that would take the web programmer 30 seconds to correct, and it doesn't reflect well on TomTom.

    Michael
  • YamFazMan
    YamFazMan Posts: 20,795
    Superuser
    edited February 2020
    Hi
    @ST1300_PanEuropean

    To enlarge...
    Right Click on image ... Click 'View Image'
    Use Browser Back button to return to the Forum....

    2fgc32p8d1oa.jpg
    Select Canada + US Enlish

    24o5ktexj0fz.jpg
    ATB YFM



  • jatco
    jatco Registered Users Posts: 93
    Outstanding Wayfarer
    dhn wrote: »
    Click on the Canada flag on the screen. At the bottom right, you should see little links for English or French. Click as appropriate.

    Well, interestingly or not, I just tried as suggested, ..and was going to rant on about it not working...blah blah blah. Looking for the links after clicking Canada or the flag..and focusing on the bottom right corner as suggested, it isn't there. Looking around for it, I found the links directly opposite the list of countries, to the right of 'Lithuania' (in my display). Thank you DHN for leading me/us in that direction.
  • jatco
    jatco Registered Users Posts: 93
    Outstanding Wayfarer
    You beat me to it YamFazMan
  • Oskar-2
    Oskar-2 Registered Users Posts: 1,632
    Revered Voyager
    edited February 2020
    At least it has the headline "Language" in bold on top. But everybody stumbles upon comparable things sooner or later, and it's definitely not always a TomTom obstacle.
  • jatco
    jatco Registered Users Posts: 93
    Outstanding Wayfarer
    Oskar-2 wrote: »
    At least it has the headline "Language" in bold on top. But everybody stumbles upon comparable things sooner or later, and it's definitely not always a TomTom obstacle.

    Uh, ..right. Like the user...hahaha. Duh.

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