Voice Control cannot be used with your display language

Prospecta

Hello I have purchased a new go 5200 but cannot choose a computerised (uk) voice and so cannot use voice control. I get the above message when trying to select voice. Please help

Niall

@Prospecta

Where was your 5200 bought? Are you sure that you do not have either "Serena" or "Malcolm" on you device? Maybe @VikramK will pick this up and add them, otherwise contact Customer Services on Monday to arrange a special download

:flag_gb: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

VikramK

Hi @Prospecta

Welcome to the community !

Added two voices-'Serena' & 'Malcolm'.You can download them when the device is connected to a WiFi connection.

Regards
Vikram

Remigasis

Hello .
Same problem , but my device 6250

VikramK

@Remigasis

Voices added to your account so you can download them when connected to a wifi internet connection.

Regards
Vikram

kyri

I also have the same issue with my GO620. can you please add the 2 voices? @VikramK
thnaks
k

VikramK

Hi Kyri

Both the voices have been added to your account.

When connected to a WiFi internet connection, you should be able to download them.

Regards
Vikram

Gabicj

I also have the same issue with my 6250. can you please add the 2 voices? @VikramK
thnaks
k

VikramK

@Gabicj

Welcome to the community!

Added both the voices..

Regards
Vikram

cbrfireblade

Hi to all,
I have just purchased a go 6200 S/N ZAxxxxx66 in Spain and having the same problem with not being able to use the voice control, no option for English ( United Kingdom) computurised voice and getting the same message on screen saying voice control can not be used with your display language. I chose language English ( United Kingdom ) country United kingdom and voice Jane ( united kingdom ) I have complained to Norauto.es to say this is misleading the consumer but as yet not heard anything back. Is there anything I can do to reslove this. Many thanks.


Mod edit: Please don't post private or personal information on a public forum.Thanks

DougLap

Hi @cbr fireblade

Hopefully @lampard or @VikramK can sort this out but may not be until Monday. You need Serena or Malcom for English.

Keep an eye here.

Doug

VikramK

Hi @cbrfireblade

Two computer voices added to your account- Malcolm and Serena

Download them when connected to a WiFi internet connection!

Activate the voices and then test the device..

Regards
Vikram

cbrfireblade

VikramK wrote: »

Hi @cbrfireblade

Two computer voices added to your account- Malcolm and Serena

Download them when connected to a WiFi internet connection!

Activate the voices and then test the device..

Regards
Vikram

cheers Vikramk, so far so good. all seems to be ok except for one thing when I ask for a route weather its here in spain or anywhere in europe the device says sorry I do not understand try again so I must be doing something wrong or need to switch something on in the settings so will figure that one out but everything else including the serena voice instructions is fine.
Thanks again Craig.

gurudath4subramanya

I also have the same problem. Can you please add new voices for my device as well. Device - TomTom Go 6200 with S/N ZAxxxxxxx51. Model Name - 4PL60

VikramK

Hi @gurudath4subramanya

Serena and Malcolm - Two computer voices added. Please download them when connected to a WiFi internet connection.

Regards
Vikram

mazzucco

Hello, same issue here. I just purchased a Go 5200 in Italy and switched it to English, but now I have this message for voice commands. Can I please have these two computer voices added to my account? Thank in advance!

YamFazMan

Hi
@mazzucco

@VikramK or @lampard the Forum Moderators should pick this up in the morning....

ATB YFM

VikramK

Hi @mazzucco

Both computer voices activated for your device. When connected to a WiFi internet connection you should be able to download them.

Regards
Vikram

mazzucco

Thank you Vikram for the fast response!

regards,

Marco

Rusuiancu

I also have the same issue with my 6250. can you please add the 2 voice? Sn: ZAxxxxxxxx46.
Thanks



Mod edit: Please don't post private or personal information on a public forum.Thanks!

VikramK

Hi @Rusuiancu

Welcome to the community!

Both voices have been activated. You should be able to download them when connected to a WiFi internet connection.

Regards
Vikram

Rusuiancu

Thanks Vikram and have nice day:)

Raja_Jan09

I bought today TomTom GO 5200, but for UK there are no computerized voices support. Could you add that please

DougLap

Hi @Raja_Jan09

Hopefully @VikramK will pick this up and allocate the voices for you.

Just in case have you scrolled to the top of the list as the computerised voices are often there. They are Serena and Malcom.

Doug

VikramK

Hi @Raja_Jan09

Welcome to the community!

Both computer voices have been activated for your GO 5200. They should be offered for downloaded when connected to a WiFi internet connection.

Regards
Vikram

DavidRB

Thank you for English voice advice. I now have several voices from which to choose.
DavidRB