How to delete hidden routes in MyDrive?
All the routes I send this way are stored in MyDrive but they are not visible in MyDrive.
When I (re)connect a (new)device to MyDrive all these previous send routes are synchronised again.
Can i deleted these hidden routes somehow?
Comments
Routes which are saved under my account, I can delete them. Image below
How can i delete these hidden files?
Superusers
@Dutch-Rider
Do you have both devices on one Account... Same Email & Password
You can have multiple devices on one Account
But if your new devices login is using the same Email & Password as your old device, the MyDrive Web Route planner will sync your data to your new device and vice versa
Important be aware...If both units are likely to be in operation at the same time
See... https://en.discussions.tomtom.com/mydrive-connect-apps-474/three-go-600-s-and-mydrive-sync-1026193/index1.html#post1180163
ATB YFM
Try a complete reset of your Go 6200 and see what happens.
@YamFazMan
I have/had indeed more than 1 device with the same account but never used at the same time.
I'm aware of that behaviour
The route/tracks deleted one the first device, appears a few months later again on the new device. The reappeared route/track are all which were send from MyRoute.
Routes/tracks send directly from MyDrive and deleted in Mydrive and Nav-device, don't show again in the new device
The routes/track send from Myroute through Mydrive are never visible in MyDrive but it seems they stay there also when deleted from the device.
Superusers
@Dutch-Rider
The MyRouteApp uses MyDrive Connect in the Transfer process, maybe its a problem with the MyRouteApp not tidying-up after itself, post route transfer
I've not used the MyRouteApp for Track transfer (I use .ITN)
Does (Or do you think) the MyRouteApp should ask if you want to save a copy to MyRoutes as well as syncing the Track to the device
(I always save my .ITN routes to the PC Desktop and transfer manually)
ATB YFM
Superusers
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Superusers
@BrianE
Contact Tomtom Support to sort out your problems
Support Phone numbers....
https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105/index1.html#post1020431
Email....
Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Or
Click Here for a direct link to 'Contact us'....
https://uk.support.tomtom.com/app/contact/locale/en_GB
Scroll to the bottom of the new page check that your Countries flag is displayed (Screen bottom right)
If incorrect click on one of the links to correct
Drill down through the appropriate links
You will eventually get to....
FAQS --- FORUMS ---- EMAIL US---- PHONE US
OR
Email Direct Link...
http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
As above, scroll to the bottom of the new page check that your Countries flag is displayed (Screen bottom right)
If incorrect click on one of the links to correct
ATB YFM
Myroute reaction is very typical for them. But that is a different discussion which doesn't belong here
"As I understand from your e-mail, you want to know how to remove the routes saved in the MyDrive app on your phone. I'll assist you with your query.
- Please follow the steps below in order to remove the saved routes from the MyDrive app on your phone:Open the MyDrive app and go to the My Routes option in the Main Menu of the app.
- Swipe the route that you want to delete to the left and you will see "Delete" button appearing which will delete the route..."
I've sent the following reply this evening:-"Actually, that's not the issue at all.
The problem is, if a route is created in the well-known third-party program MyRoute-app (from the Tyre to Travel people) and exported to a TomTom satellite navigator, it uses TomTom's MyDrive in the background to do it. However, and this is the crux of the problem, although the route ends up on the sat nav, it doesn't appear in the MyDrive GUI. Nevertheless, it is still saved in MyDrive somewhere where the user cannot access it or delete it. We know this because even if the route is deleted from MyRoute-app and the sat nav, as soon as a hard reset is performed on the sat nav, all the routes re-appear on the sat nav. What we need is someone to investigate where the routes are located within MyDrive and provide the user with a method of deleting them so that they don't get copied back onto the sat nav the next time it is reset."
I've attached the screenshot below to the message to try to make the point clearer.
TomTom:-
- In the Main Menu of your GO 6200, select Settings.
- Select System.
- Select Reset to reset the factory settings.
- When prompted to select a language, perform a soft reset of your navigation device: Press and hold the On/Off button until the device restarts and you hear the drum sounds. This can take 30 seconds or more. Release the button as soon as you hear the drum sound.
After this, make sure you do not have routes seen in the MyDrive Route Planner. Once you see there are no route in route planner, please login to the MyDrive on your GO 6200 and you should no longer the routes that you have removed.Me:-
"We, unfortunately, do not keep the files of the routes saved on the customer's account due to the privacy issue. If the MyDrive app is not showing you the route, then they should not re-appear on your GO 6200. For once, please follow the steps below..."
I'm sorry, but you still haven't understood what I have said. The point is, the deleted routes DO re-appear on the GO 6200 after carrying out a hard reset. Please take a look at the photograph I uploaded on the forum thread and you will see that the routes I deleted last year re-appeared on my sat nav as soon as it synchronised with my TomTom account linked to MyDrive, even though there were no routes showing in the MyDrive GUI. For your convenience, here is the link again:-
https://en.discussions.tomtom.com/mydrive-connect-apps-474/how-to-delete-hidden-routes-in-mydrive-1038775
Superusers
@BrianE
@Dutch-Rider
Just a Thought....
I have noticed that if I create a Route using the MyRoute APP and save it to my PC Desktop then import the Route into MyDrive Web Route planner
The MDW route planner generates 2 versions of the route (I can't be bothered to Sync over the air)
Maybe the same thing happens during a Sync over the air
The MDW Route planner receives the file then splits the file into a Route and a Track, but only deletes one of of the files when tidying up after the transfer ???
ATB YFM
The opposite is true.
The file created from MyRoute contains a Track and a Route. That's what you see in MyDrive.
When you send a route from Myroute "over the air", through MyDrive to the Rider. MyDrive deletes the route and sends only the track to the Rider.
When you reset the Rider complete and connect to MyDrive again. All the tracks from MyRoute (no routes) reappears again.
So what MyDrive deletes, is really gone.
We are investigating how the flow between MyRoute App and the MyDrive ecosystem works. It might be that MyRoute App is using some now-old APIs for such imports, for which we might need to add backwards-compatibility support.
We'll keep you posted.
MyDrive Web Team.
Hi,
The GPX specification supports two main sections in a GPX file:
- TRK: this is a track, consisting on a path with lots of lat-long coordiantes pairs
- RTE: this is a sequence of stops, including origin and destination.
The specification doesn't dictate that the RTE section is precisely mapped over the TRK section. Therefore when both sections are present, a GPX import results in two "routes" in your account.We have a future improvement this year where you will be able to control whether to import TRK and/or RTE sections, for your convenience.
Regards,
MyDrive Web Team