Can't connect to PC
timberwhite
Posts: 2 [Apprentice Traveler]
edited January 2019 in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
I am trying to connect my tom-tom to get it updates.I have reset it to where the white words come up, i have reset it to factory setting, but on my device still says it not connected and it is.
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Comments
Superusers
@timberwhite
What model Tomtom do you own ???
ATB YFM
Superusers
Are you using the cable that came with the device? Can you try a different port? And, as YamFazMan has asked, what model do you have?
Superusers
@timberwhite
If you are running one of the older NAV3 or one of the latest NAV4/5(Wi-fi) devices
You need MyDrive Connect installed on you PC
Get it here... www.tomtom.com/getstarted
The NAV5(Wifi) devices update over Wi-fi or (USB with MyDrive Connect running in the background)
ATB YFM
Superuser
To help find the exact model see http://us.support.tomtom.com/app/answers/detail/a_id/9521/c/2355