Refund for map

long789
long789 Registered Users Posts: 4
Apprentice Traveler
edited August 2021 in Map purchase & installation
Well bought a map for truckers my my device is outdated. looking at getting a refund for the map i bought as i bought it and i did not download it as it wont even show up on my device. Anyone out there know who i can contact in Canada. thanks

Comments

  • dhn
    dhn Posts: 33,383
     Superuser
    Call here:

    :flag_ca: Canada (en)
    1 877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST
  • Cloupinette
    Cloupinette Registered Users Posts: 5
    Neophyte Traveler
    I had same issue, my Tomtom actually died while trying to download the maps I had just purchased. Then I wasted too much time trying to fix or revive my old Tomtom to no avail, and I couldn't get a refund because my purchase was more than 14 days old. Contact them right away!
  • long789
    long789 Registered Users Posts: 4
    Apprentice Traveler
    I tried so I call my visa and they are dealing with it. They put a stop on payment and will fight to get my money back as I had nothing saying I had a outdated tomtom until after I purchased the map. I don't mind paying but my map did not even show up on tomtom to download
  • dhn
    dhn Posts: 33,383
     Superuser
    Did you even try calling support? They are pretty good at giving refunds in situations such as this.
  • long789
    long789 Registered Users Posts: 4
    Apprentice Traveler
    yes i did the number you gave me and it ask for a pin number. i don't have a pin but put the number they gave me when i perches the product and it took it and hung up on me.
  • dhn
    dhn Posts: 33,383
     Superuser
    long789 wrote:
    yes i did the number you gave me and it ask for a pin number. i don't have a pin but put the number they gave me when i perches the product and it took it and hung up on me.

    I'd call back and this time, when the prompt asks you to press 1 for newer devices or 2 for older devices, do NOT respond at all. This should result in a live agent coming on line. (wait out the music)

    @long789
  • long789
    long789 Registered Users Posts: 4
    Apprentice Traveler
    Hey thanks for the help finally got through and it was taken care off.
  • eddie4327
    eddie4327 Registered Users Posts: 1
    New Traveler
    NO help at UK sites
  • Stel12
    Stel12 Registered Users Posts: 2
    New Seeker
    I also purchased a map but it doesn't show up on my device. The TomTom I have must be out of date, but why did they let me buy the map if I can't use it?! Does anyone here know any customer service numbers or emails for TomTom united Kingdom?
  • YamFazMan
    YamFazMan Posts: 20,835
     Superuser
    edited February 2021
    Hi
    @Stel12
    Welcome to the site....
    The restrictions as a result of the COVID-19, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    OR....
    Contacting Tomtom Support….
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed

    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    (2)... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM

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