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Well bought a map for truckers my my device is outdated. looking at getting a refund for the map i bought as i bought it and i did not download it as it wont even show up on my device. Anyone out there know who i can contact in Canada. thanks
I had same issue, my Tomtom actually died while trying to download the maps I had just purchased. Then I wasted too much time trying to fix or revive my old Tomtom to no avail, and I couldn't get a refund because my purchase was more than 14 days old. Contact them right away!
I tried so I call my visa and they are dealing with it. They put a stop on payment and will fight to get my money back as I had nothing saying I had a outdated tomtom until after I purchased the map. I don't mind paying but my map did not even show up on tomtom to download
yes i did the number you gave me and it ask for a pin number. i don't have a pin but put the number they gave me when i perches the product and it took it and hung up on me.
yes i did the number you gave me and it ask for a pin number. i don't have a pin but put the number they gave me when i perches the product and it took it and hung up on me.
I'd call back and this time, when the prompt asks you to press 1 for newer devices or 2 for older devices, do NOT respond at all. This should result in a live agent coming on line. (wait out the music)
I also purchased a map but it doesn't show up on my device. The TomTom I have must be out of date, but why did they let me buy the map if I can't use it?! Does anyone here know any customer service numbers or emails for TomTom united Kingdom?
Hi @Stel12
Welcome to the site.... The restrictions as a result of the COVID-19, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices.... @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....
OR.... Contacting Tomtom Support…. Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
Comments
Superusers
:flag_ca: Canada (en)
1 877-757-7137
Monday - Friday: 9:00 a.m. to 7:00 p.m. EST
Superusers
Superusers
I'd call back and this time, when the prompt asks you to press 1 for newer devices or 2 for older devices, do NOT respond at all. This should result in a live agent coming on line. (wait out the music)
@long789
Superusers
@Stel12
Welcome to the site....
The restrictions as a result of the COVID-19, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
@VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....
OR....
Contacting Tomtom Support….
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________
(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Stay Safe... ATB YFM