Problems with MapShare?

mauromol

Hello,
MapShare updates were usually very frequent, but during the latest weeks I see no update at all available when I connect my device to MyDrive Connect (I have a GO 500).

Also, I tried to report a map correction using the online tool at https://www.tomtom.com/mapshare/tools/ and I always get that the report was unsuccessful and hence not sent (not explaining why), asking to retry again later. I suspect that both problems are related.

I can successfully report corrections through my GO 500 device UI, but I can't know of course if those reports will ever be delivered to TomTom or not.

Anybody can tell what is going on?

Thanks,
Mauro

dhn

Support probably has the best idea … maybe:

:flag_it: Italia
0245281004
lunedì-venerdì: ore 09:00-17:30 CET

mauromol

So are you seeing MapShare updates regularly for your device during these days?

JaTe

I have four reports pending. 3 date back to May this year and I have added another today and in fact could have added more, but as it took 2 years to get TT to rectify their programming for a set of SPECS cameras on the A12 in Essex, I really doubt just how much weight they put on these MapShare reports either.
To say it is disheartening in trying to improve the data is an understatement.

mauromol

Yesterday I received a small MapShare update, so at least I can say updates are coming again. Maybe it's just the summer period the cause of so less frequent updates.