Runner Cardio Optical Sensor failed?

MattNoonAU Registered Users Posts: 6
Master Explorer
edited January 24 in TomTom Sports
The HRM has stopped working even thought the green optical light is on. I have had the watch for quite some time now and did a factory reset as per previous suggestions. I have checked to make sure the sensor is turned on in the settings and tried turning it on/off a few times.
Is there anything else I can do? How much longer do I have before the watch fails completely?


  • tfarabaugh
    tfarabaugh Posts: 16,943
    At this point I would suggest calling Customer Support to see what they can do. They can more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.