Map download keeps jumping back- GO Basic
timmystood
Registered Users Posts: 1 
New Traveler
New Traveler
Hi there, I purchased a TomTom Go Basic 5 yesterday and for the last 24hrs I've been trying to download the Europe map. The download gets to 38% then jumps back to 13%, then takes about 90 minutes to get to 38% before jumping back again.
I've tried:
Turning off Antivirus
Downloading via WiFi and MyConnect
Restarting device and computer
Resetting device
Swearing and cursing lots
I won't lie, it's tainting my view of TomTom, particularly as I'm reading that many others experience problems with map downloads too.
Does anyone have any advice, tips or help? Going to France in two days and really need a working device, so this has until lunchtime tomorrow before it goes back.
Thanks in advance.
I've tried:
Turning off Antivirus
Downloading via WiFi and MyConnect
Restarting device and computer
Resetting device
Swearing and cursing lots
I won't lie, it's tainting my view of TomTom, particularly as I'm reading that many others experience problems with map downloads too.
Does anyone have any advice, tips or help? Going to France in two days and really need a working device, so this has until lunchtime tomorrow before it goes back.
Thanks in advance.
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Comments
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I am having the same problem but for me the download goes up to 46% and then falls back to 35%. It is very frustrating and if somebody can help I would be very grateful.0
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Call support for your country:
https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p10
