Myroute-app stop number 2 (2)

Stevedunco
Stevedunco Registered Users Posts: 19
Outstanding Explorer
edited January 2019 in RIDER
How do I stop number 2 (2) being added to the end of imports when using the connector tool.

Comments

  • VikramK
    VikramK Administrators Posts: 14,712
    Moderator
    Hi Stevedunco

    Welcome to the community!

    This is known problem with MyDrive web, and we have an open ticket for this..

    As a workaround I would suggest that you can remove the version in the list you don't want to keep.

    Regards
    Vikram
  • VikramK
    VikramK Administrators Posts: 14,712
    Moderator
    Hi Stevedunco

    Welcome to the community!

    I would advise that you report this issue to the customer service, so then it gets forwarded for further investigation

    Regards
    Vikram :)
  • Stevedunco
    Stevedunco Registered Users Posts: 19
    Outstanding Explorer
    Ha, thats funny Vikram. Customer service from TomTom doesn't exist.
  • dhn
    dhn Posts: 33,393
     Superuser
    Stevedunco wrote:
    Ha, thats funny Vikram. Customer service from TomTom doesn't exist.

    You asked for help, you got a suggestion, then you give a snarky reply. Then why bother coming here at all?

    Support:


    :flag_au: Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST
  • Stevedunco
    Stevedunco Registered Users Posts: 19
    Outstanding Explorer
    I was hoping that somebody would offer advice in this forum, instead of waiting for customer service, that is why I have bothered! I have been waiting since 14/6/18 for Tomtom customer service on another topic. Snarky is funny. At least you replied hey?
  • [Gelöschter Benutzer]
    [Gelöschter Benutzer] Posts: 5,321
    Supreme Navigator
    MyRoute-app is not a TomTom product.
  • tugman
    tugman Registered Users Posts: 337
    Revered Navigator
    Talking of customer service I did contact them about the loss of the verbal direction commands in the car with a 400. Got a prompt reply but it was very clear that the person did not read my complaint as they suggested doing what I had already done in trying to fix the problem.
    It was then esculated up to a second tier and they came back with something that was totally unrelated.
    I pointed this out to them. Not heard a word since.
  • VikramK
    VikramK Administrators Posts: 14,712
    Moderator
    Hi tugman

    I was reviewing the case you have started with the customer service. I see they have advised a recovery mode which will remove the current software with any faults if at all- it has and then download a fresh copy to your device.

    So if the loss of voice guidance on your device is due to a software fault then the recovery mode should fix it..

    Regards
    Vikram
  • ztech6
    ztech6 Registered Users Posts: 55
    Renowned Wayfarer
    Stevedunco check this thread out

    https://en.discussions.tomtom.com/rider-51/imported-route-file-name-1032373

    The final solution has not been forthcoming from support :(
  • tugman
    tugman Registered Users Posts: 337
    Revered Navigator
    Hi Vikram
    Thanks for contacting me but what is recovery mode. I have already carried out a factory reset before ever contacting the service department and that never sorted the problem.
    The last I heard was that someone appears to think I was stuck with a revolving cog wheel. Not much help
  • Stevedunco
    Stevedunco Registered Users Posts: 19
    Outstanding Explorer
    Thanks ztech6. It appears Customer service from TomTom doesn't exist, as I commented initially.