Smart Fortwo with a TomTom media system-clock and the safety warnings are locked

skeeracer
skeeracer Registered Users Posts: 2
Apprentice Traveler
edited January 2019 in Built in car navigation
I just purchased a 2016 Smart Fortwo with a TomTom media system. In the system settings it shows the clock and the safety warnings are locked. H914b6e96-4bcd-4eba-9b97-bf31f73df180.jpgow can I unlock them?914b6e96-4bcd-4eba-9b97-bf31f73df180.jpg

Comments

  • Niall
    Niall Posts: 11,174
    Superuser
    @skeeracer

    Check that you have the latest software by downloading the app https://www.tomtom.com/en_gb/in-dash-navigation/getstarted/smart/

    Otherwise contact Customer Services on Monday

    :flag_ca: Canada (en)
    +1 877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

    :flag_ca: Canada (fr)
    +1 888 301 0690
    lundi-vendredi: 06h00-11h30 EDT
  • skeeracer
    skeeracer Registered Users Posts: 2
    Apprentice Traveler
    Thank you, I shall try those options!
  • Lullu26
    Lullu26 Registered Users Posts: 1
    New Seeker
    Hi , i have the exact same problem , i also downloaded the latest version , but it doesn’t change anything … i think it’s not about tom tom but the navigation device of the smart.
    Please @skeeracer can i contact you ? I would like to know if you have solved the problem and if you did , how ! Or if there is someone here that know how i can solve this it would be great !
    Thanks
  • AngryBird
    AngryBird Registered Users Posts: 150
    Exalted Navigator
    edited January 17
    It is locked by car2go fleet some time ago. I believe it is second-hand car bought from them.
    I can probably unlock it though need to physically access the car.

    If you do factory reset and install the latest firmware it may work but may need some tweaks with TCU unit (separate from satnav)
  • Willy875
    Willy875 Registered Users Posts: 7,754
    Elite Voyager
    edited January 17
    Speed Camera alerts are no longer available for smart Media-System normal that it is locked
  • AngryBird
    AngryBird Registered Users Posts: 150
    Exalted Navigator
    Willy875 wrote: »
    Speed Camera alerts are no longer available for smart Media-System normal that it is locked

    menu should not be locked though. these are locks from fleet service, not from "speed cameras are not available"
  • Willy875
    Willy875 Registered Users Posts: 7,754
    Elite Voyager
    I don't know what you disagree on?

    In Smart it is written


    Speed Camera alerts are no longer available for smart Media-System
  • AngryBird
    AngryBird Registered Users Posts: 150
    Exalted Navigator
    Willy875 wrote: »
    I don't know what you disagree on?

    In Smart it is written


    Speed Camera alerts are no longer available for smart Media-System

    "Safety warnings" menu is not only about cameras.
  • AngryBird
    AngryBird Registered Users Posts: 150
    Exalted Navigator
    @Willy875 Basically "Safety Warnings" menu is NOTHING to do with speed cameras to be precise