BAD MAPPING AND TYPICAL EXCUSES FROM TOM TOM
I have a TOM TOM the KD4xxxKxxxxx, bought brand new with Worldwide Maps for the start of a trip 2017-2019 through North, Central and South America.
I started having mapping problems in Mexico, Acapulco to be precise.....the sat nav did not have a clue......next up Guatemala City.....useless....telling me to turn down streets that weren't there, streets that were inaccessible, wrong way down one way streets. I complained to TOM TOM......replied 'your maps are not up to date'......COMPLETE GARBAGE..... the maps have constantly been up to date...…..cities like Guatemala City do not change their traffic systems overnight. The sat nav also did not work between Guat City and Lake Atitlan, again giving wrong directions onto roads that were non existent. I've had various problems through the whole of Central America and am currently now in Ecuador where once again in Quito the TOM TOM has absolutely no clue of direction or addresses. I have updated the maps again on 10/11th August 2018 …..which took all night and morning I hasten to add......ridiculous......to pre emp TOM TOM'S reply to my complaint that their maps are pretty much useless. I have paid for a product which definitely does not do what it says on the tin and will be reporting them to Trading Standards when I return to the UK. I have since seen in the news that for other customers they are stopping support for some devices where people have paid for 'lifetime maps' as they say those devices have memories no longer capable of supporting the new maps. Thankfully it does not appear that my device is on that list...….so TOM TOM...WHY DO MY UPDATED MAPS NOT WORK ?????.....I'm incredibly eager to hear your excuse now..... (Copies kept)
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