My phone cant see the watch

Frar
Frar Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Hey guys,

Since 2days ago I Can t see m'y watch on the bluetooth menu of my phone and the app dont find her... Any suggestions ?
Cheers

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    Did you turn off phone sync on the watch? You may want to start over. The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.