Map purchased but not offered for download -Iberia

Phoang
Phoang Registered Users Posts: 2
Apprentice Traveler
This week, I bought a Iberia (Spain and Portugal) Map for my TomTom VIA 1515. I connected my Tomtom to computer as TomTom email's instruction, no download happened.
I use MyDrive Connect to update Map. There is a notice saying "Your Device is uptoday" ; but there is no Ibertia Map in my TomTom.
I double checked with Setting then Switch Map as well as List of Country and State in Route Plan. The result is the same: no Ibertia map
I tried to contact TomTom "Help" for installation, but could not do it because the Tomtom Website is no friendly or I am not good in search. there is no phone number for customer to contact.

Any advice?

Phuoc Hoang

Comments

  • Niall
    Niall Posts: 11,112
    Superuser
    @Phoang

    You did log into the map shop with the same details that you do for MyDriveConnect?

    Contact Customer Services to sort out your subscription(s)


    :flag_us: United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST
  • VikramK
    VikramK Administrators Posts: 13,721
    Moderator
    Hi @Phoang

    Welcome to the community :)

    I asked someone in the team to quickly fix an issue on your account.

    The map should now be offered for download in MyDrive Connect.

    Regards
    Vikram
  • Phoang
    Phoang Registered Users Posts: 2
    Apprentice Traveler
    Yes, I went to MyDrive Connect and saw Iberia Map in my account this time, just update the map and I got it.
    Thanks so much.

    Phuoc Hoang