How to reset the TomTom Adventurer when not recognized by computer?

kimberleyJ
kimberleyJ Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
My TomTom adventurer watch says 'TomTom.com/reset' on it and nothing else will work. When I attach it to my computer, it starts charging, but is not recognized in the TomTom sports connect page. Any ideas on what I can do?

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,976
     Superuser
    You cannot reset without a computer. Is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle. If it does not have a full connection it will charge but it will not be recognized by the computer. If the charger is damaged call Support and get a replacement.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.