Straps on runner 3

AndreM
AndreM Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
I have been using the watch for the last 18 months and my 2nd strap is disintegrating. I have been really careful with the 2nd one after the first started splitting in 3 places. how can an expensive product have such a crap quality strap?

Is there some kind of better quality aftermarket strap available or do I cut my losses and go to Garmin?

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,938
    Superuser
    Since TomTom left the wearables market last year and stopped producing new devices and developing the current ones, going to another brand is your only option. However, if you find the budget market TomTom's expensive, then Garmin will be really painful for you as they are substantially more expensive, but you get better quality for the higher price tag. In the meanwhile, the strap is covered under warranty. Either use the self-service site in the link below or call Customer support and they will take care of it, they are very good about replacing them. To get the number for Customer Support, choose Contact at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen). The best way to avoid damaging the strap is to not take the watch out of the strap when charging. It is designed so that the dock slips between the watch and the band which limits the amount of twisting. Also, when taking it on and off do not yank on the strap, pull it gently to the desired tightness then snap it in place, which puts less stress on rubber.

    https://uk.support.tomtom.com/app/strap_repair

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Adm The X
    Adm The X Registered Users Posts: 1
    Apprentice Traveler
    I found aftermarket bands on wish. They we're only a couple bucks as opposed to the rip off 25 or so from TomTom.

    The clasp is not so fancy as the original, but works is works.