Unreliable unit- Start 20
START 20
AYxxxxxxx84
When I start my device, I can travel for 30 miles, or wait for 20 minutes minimum before the system works. Even when it boots up, it can drop out and reconnect over a further period of 15 minutes. As I usually travel the same routes, I use the satnav for speed cameras, so for me it's essential that the unit functions correctly. It doesn't seem to matter where I am, Portsmouth, Cambridge or Wiltshire the problem persists.
The car is a Ford Focus, which has a heated front screen, but this should not stop the satellite signal from reaching the unit.
Overall, I am not very happy with the situation. I only replaced my old unit because it became a legacy device and the maps would not update.
Is this a faulty device, or is this situation usual?
Mod edit: Please don't post private or personal information on a public forum.Thanks
Comments
Superusers
@derek31a
Have you tried a Drum roll restart on the device ???? This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE
https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ
Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I ALWAYS use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles......
If possible, for the for the first Satellite fix, go outside with a clear view of the Sky
___________________________________________
[h3]
[/h3][h3]Contact TomtomSupport[/h3]
UK Support Phone number....
:flag_gb:United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Email....
Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Or
Click Here for a direct link to 'Contact us'....
https://uk.support.tomtom.com/app/contact/locale/en_GB
Scroll to the bottom of the new page check that your Countries flag is displayed (Screen bottom right)
If incorrect click on one of the links to correct
Drill down through the appropriate links
You will eventually get to....
FAQS --- FORUMS ---- EMAIL US---- PHONE US
OR
Email Direct Link...
http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
As above scroll to the bottom of the new page check that your Countries flag is displayed (Screen bottom right)
If incorrect click on one of the links to correct
Note... You must already be logged into the site for the 'Email Direct link' to work
ATB YFM
Superuser
Also remember to regularly update the QuickGPSFix file via MyDriveConnect and do the soft reset afterwards
I regularly update the QuickGPSfix - but I don't usually reboot the system. I will from now on.....
A reboot as suggested by YFM seems to have sorted the unit out, so thanks for that. I'll also keep the replies to hand in case I need to email in the future!
Superusers
@derek31a
Cool, glad to see you are sorted
ATB YFM