Pairing problem

JakeG

Have a TomTom runner and last week it wouldn't connect to my iphone. Tried a few times and nothing, deleted and reinstalled the app and reset the phone. Now when I try to pair I get the PIN from the watch but when I enter it in the app it doesn't pair and the watch doesn't acknowledge it.

tfarabaugh

Did you remove the watch from the phone's BT settings menu before trying to pair again. You must do this whenever you reinstall the app or reset the watch.

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

JakeG

Thanks tfarabaugh, that was it. Didn't realize I had to remove it (or any device) from the bluetooth settings.