No maps Found

comprasmistral

I tried to install a new versión of Europa maps on My drive conecte, and an error ocurred. My TomTom say No maps found.

Can you help me?

I try to restored it (on the button on/off) and doesn't work.

VikramK

Hi comprasmistral

Welcome to the community!

You will have to download the map again.

The below video should help...

[video]

Regards
Vikram

comprasmistral

Hi!

My TomTom Start 20M was updated yesterday. I have lifetime maps but due an error during the update, the maps were erased and now these doesn't appear in the app. I can't download them again.

Can you please send me a link to download them again? It must have European maps. The serial number is: AYxxxxxxxx89.

Thanks and best regards,

Mod edit: Please don't post private or personal information on a public forum.Thanks

VikramK

Hi @comprasmistral

We have made some changes in the background. So now when you connect the device. Map should be offered for download.

Regards
Vikram

comprasmistral

Thank you! It Works!!!