No maps Found

comprasmistral
comprasmistral Registered Users Posts: 3
Apprentice Traveler
edited December 2021 in Devices using MyDrive Connect
I tried to install a new versión of Europa maps on My drive conecte, and an error ocurred. My TomTom say No maps found.

Can you help me?

I try to restored it (on the button on/off) and doesn't work.

Comments

  • VikramK
    VikramK Administrators Posts: 13,809
    Moderator
    Hi comprasmistral

    Welcome to the community!

    You will have to download the map again.

    The below video should help...

    [video]

    Regards
    Vikram :)
  • comprasmistral
    comprasmistral Registered Users Posts: 3
    Apprentice Traveler
    Hi!

    My TomTom Start 20M was updated yesterday. I have lifetime maps but due an error during the update, the maps were erased and now these doesn't appear in the app. I can't download them again.

    Can you please send me a link to download them again? It must have European maps. The serial number is: AYxxxxxxxx89.

    Thanks and best regards,

    Mod edit: Please don't post private or personal information on a public forum.Thanks
  • VikramK
    VikramK Administrators Posts: 13,809
    Moderator
    Hi @comprasmistral

    We have made some changes in the background. So now when you connect the device. Map should be offered for download.

    Regards
    Vikram :)
  • comprasmistral
    comprasmistral Registered Users Posts: 3
    Apprentice Traveler
    Thank you! It Works!!!