TomTom Update- Lifetime maps

scsctg Registered Users Posts: 1
New Traveler
edited December 2021 in Devices using MyDrive Connect
Model: 4EN42 Z1230
Serial Number AOxxxxGxxx01
The email that this was TomTom registered too, no longer exist as the company no longer exists.
So I can not find a way to update this TomTom. It was originally setup with the email: [email protected] and I have also fogotten the pasword. It would be a shame to have to scrap this TomTom as it is still in good working order but the maps are well out of date as I don't ever recall it being updated at all.
If anyone can help with a solution, that would be great.

Mod edit: Please don't post private or personal information on a public forum.Thanks :)


  • dhn
    dhn Posts: 33,382
    That serial number equates to:
    "AO">Start 20, 2GB + micro-SDHC, MyDrive Connect NAV3 Eol

    As such, being End of Life, there are no further updates by Tomtom for that model.
  • justmebrowsing
    justmebrowsing Registered Users Posts: 389
    Supreme Pioneer
  • gmirz2005
    gmirz2005 Registered Users Posts: 24
    Apprentice Traveler
    dhn, You are not right!
    1. TomTom Start 20 still is being supported by TomTom and receives updates and map updates and more...
    2. As it's a NAV3 device and it works with MyDrive Connect, it will continue to be supported by TomTom for a long time....
    And yes... scsctg...
    Contact to TomTom via E-Mail and they will resolve your problem!
  • dhn
    dhn Posts: 33,382

    I am often wrong. But NOT this time...…….

    The following versions of the Start 20 continue to be supported:

    "AP">Start 20, 4GB + micro-SDHC, MyDrive Connect NAV3
    "AY">Start 20, 8GB + micro-SDHC, MyDrive Connect NAV3

    The version I quoted previously (AO) only has 2GB internal storage and is no longer supported.
  • gmirz2005
    gmirz2005 Registered Users Posts: 24
    Apprentice Traveler
    Ah... Ok dhn!
    I checked and you were right this time ;D