Data Transfer

tbaird
tbaird Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
Hello,

I have been using my tomtom Spark 3 for a year now, but I ran into a problem. I hadn't used the app to transfer for a while, so I re-synced it to my android phone. While it was loading (and uploading my run), I left the room for a moment, accidentally bringing the watch out of range. I restarted the sync, but my app and website said that it had transferred all data. My run however, did not show on my website. I hooked it up to the computer and tried to transfer it again, but my watch says that all data has been transferred. I looked for the manual sync button to retry the sync, but there is no button to manually sync it. I still have my run saved in my run history. Is there a way I can get it to the website?

Thanks!

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
    Superuser
    If you are using the phone app, once you have synced by phone you cannot also sync by computer, it is either/or. Once the watch thinks it has a successful upload it clears the memory (what you are seeing in the History is just summary data points, the actual activity is deleted once synced). To force MySports to reupload an activity you need to do the following:

    1. Exit MySports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).
    2. Locate the ttbin files (if they are not there the activity is lost and not recoverable - what is on the watch is just summary data, all the detail is gone). On a PC the ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom MySports\{Watch Name}. On Apple Devices, connect your device to the computer, open iTunes, select your device in the iTunes sidebar, select MySports on the Apps tab under File Sharing and the ttbin files are listed on the right-hand side. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_MySports/[serial number of watch]/workouts/uploaded/).
    3. Copy them to your computer
    4. Place the ttbin files in the serial number directory:
    Windows: C:\Users\[user name]\TomTom MySports\[serial number]
    Mac: [home dir]/TomTom Sports/[serial number]
    5. Restart MySports Connect and connect your watch
    6. Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.

    If you do not have a ttbin file, the activity is lost. I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • tbaird
    tbaird Registered Users Posts: 2
    Apprentice Traveler
    Thank you!

    Unfortunately, it is not under the folder, so it must be lost.