PROBLEM WITH MAP- Go Live 820 — TomTom Community


I am using TOM TOM Go Live 820
each time i turn the device on
got message when you select your map
United Kingdom and Republic of Ireland
"Problem with map" you cannot use this map on this device United_Kingdom_and_Republic_of_Ireland"

Please help on this error
i have restore the device / recover the device using My Drive Connect
but failed in the end

got all the stages from 3 time on/off quick button when loading, showing its recovering / repairing my device but when Tomtom restarts its got stuck on the same screen PRoblem with Map

please help


  • VikramKVikramK Posts: 10,893 Moderator
    Hi Jai

    Welcome to the community :)

    The current map needs to be removed. So I have asked our 2nd Line team to create jobs which will remove the existing map.

    So just connect the device to MyDrive Connect for the jobs to process and remove the map.

    Once done disconnect the device and do a soft reset(press and hold the on/off button till you hear the drum sounds.)

    I have reactivated the same map on your account so when you connect the device again it will be offered for download.

    Vikram :)
  • JAI SINGHJAI SINGH Posts: 5 [Neophyte Traveler]
    Many thanks Vikram

    you are a star
    Its Working

    Thank you again

    TomTom is reliable and i will pass this message to all my family and friends
  • JAI SINGHJAI SINGH Posts: 5 [Neophyte Traveler]
    Hi Vikram

    same again

    same error message

    problem with map
    please help again
  • JAI SINGHJAI SINGH Posts: 5 [Neophyte Traveler]
    Error Message

    Problem with map

    You cannot use this map on this device:
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