Rider 400 freezes when updating — TomTom Community

Rider 400 freezes when updating

Dav2014Dav2014 Posts: 2 [Apprentice Traveler]
edited January 2019 in RIDER
Using Mac
Got latest my drive, connected device with original cable and started to update the device
All went well until Mac said device not connected, please reconnect . so I did
Updated restarted at 38% complete
Got to 52% and again same message to reconnect device
Update restarted at 38%
Been doing this for over an hour now, ffs whats going on.
Any help greatly appreciated.

Comments

  • LAURE123LAURE123 Posts: 1,632
    Superuser
    Hi @Dav2014

    I don't know MAC OS but the fact that your TomTom device always disconnects at the same download percentage makes me think of possible causes identical to Windows PCs.

    1 / Check if in the MDC settings, if "Download updates on my computer (recommended)" is checked.

    2 / "Sleep Mode" or "Energy Saver" cut off access to the network card or hard disk or USB ports. I disable it for MDC updates.

    3 / An aggressive firewall that blocks connections with TomTom servers. I had to make a total exception for the MDC executable file.
    VPNs are also blocking, the only known solution is uninstalling the driver.

    7ec30841-be26-45fb-9073-572872c565fe.png
    Otherwise contact the support:
    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Regards.
  • Dav2014Dav2014 Posts: 2 [Apprentice Traveler]
    Thanks, think the problem was caused by me updating the mydrive connect before updating the device.
    the info re windows is good and I followed something similar to no effect.

    i know it says do not disconnect whilst updating but having read a load of stuff on the forum I had nothing to loose so I disconnected and connected to my MacBook and didn’t update the mydrive connect software
    Tomtom update started saying 52% complete nearing the end of update the tomtom said no maps available to update so reinstall or buy new!
    in the end it all updated and map was there
  • LAURE123LAURE123 Posts: 1,632
    Superuser
    Hi @Dav2014

    The main thing is that you finally have your map.
    Glad for you. :slight_smile:
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