MyDrive Connect - Outage

Who decided it was ok to only allow 1 device per account?

tswift1110
tswift1110 Registered Users Posts: 3
Apprentice Traveler
edited January 2019 in Travel lounge
Who is the complete moron who decided an account can have only 1 GPS device associated with iT? Don't you realize FAMILIES have multiple cars with multiple devices managed by DADs!

Comments

  • YamFazMan
    YamFazMan Posts: 20,795
    Superuser
    Hi
    @tswift1110

    Oops... For quite some time now (2Yrs)....
    'Tomtom MyDrive Connect' will allow up to 10 Devices to be registered to an Account using the SAME Email Address & Password
    The devices are now registered using the devices Unique Serial number

    [h3]See... Manage multiple devices in the same account[/h3]https://en.discussions.tomtom.com/news-and-announcements-37/new-manage-multiple-devices-in-the-same-account-1001694/index1.html#post1081295

    Get MyDrive Connect....
    www.Tomtom.com/getstarted

    ATB YFM
  • tswift1110
    tswift1110 Registered Users Posts: 3
    Apprentice Traveler
    Thank you for your response. But, TomTom no longer supports my GPS! So your answer is not valid.

    I will never purchase another TomTom product because they arbitrarily decide to end support for perfectly good working GPS's without any warning.
  • dhn
    dhn Posts: 33,382
    Superuser
    YamFazMan's answer WAS valid for devices that use MyDriveConnect. However, not being a mind reader, he was unaware of what device you have (or had). Putting a ? in the field in your profile is not helpful.

    If you provided an email address when you first used your older device, Tomtom should have sent an email advising of a soon to be End of Life listing of the older devices.

    Perhaps it went to your junk file or they screwed up and it was never sent.
  • YamFazMan
    YamFazMan Posts: 20,795
    Superuser
    Hi
    @tswift1110

    You didn't say which model Tomtom device you own ???
    As your device is End of life, you either have a NAV2 or a NAV3 device with 2GB or less memory either way my post was correct and valid

    As far as I'm aware users with End of life devices with Active accounts & Email addresses received Emails explaining the End of life situation + an offer for a discounted upgrade to a new model.

    [h3]Manage multiple devices in the same account[/h3]The maximum of devices that can be associated is ten devices (NAV3 NAV4 or NAV5 (Wifi) Models. Among those ten devices one device can be a device updated with TomTom HOME (NAV2). The GO Mobile apps for Android and iPhone are not part of this restriction. The old mobile products (Navigation app for Android&iPhone), however, are part of the restriction and you can have only one associated to an account.
    There are no time restrictions for adding and removing devices on/from your TomTom account.
    Please note also, that you can update devices only one at the time.

    See.... End of life for TomTom devices with 2GB internal memory
    https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-for-tomtom-devices-with-2gb-internal-memory-1031975/index1.html#post1205620

    ATB YFM
  • tswift1110
    tswift1110 Registered Users Posts: 3
    Apprentice Traveler
    Would you please just drop it!

    I am done with TomTOm

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