Cut off without any Access — TomTom Community

Cut off without any Access

JohnProbertJohnProbert Posts: 3 [Apprentice Seeker]
I have just re-installed TomTom Home, and been told that my device is no longer supported. I sort of accept this, although I don't see why I should be railroaded into buying a new product if my current one works OK. However I have also only just realised that I have had no communication whatsoever from TomTom for almost the last year, despite having a new account for maps dated July 6 2017. Any attempt I make to contact TomTom results in being told I am not supported, so I can't even ask why I haven't heard anything at all for a year!! This makes me pretty angry. So I am really directing this at TomTom rather than any Forum, but I seem to have no choice.

Comments

  • dhndhn Posts: 33,363
    Superusers
    Call support again BUT do NOT provide a model type when requested in order for a live agent to respond:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • JohnProbertJohnProbert Posts: 3 [Apprentice Seeker]
    Thanks, I'll give it a go.
  • JohnProbertJohnProbert Posts: 3 [Apprentice Seeker]
    Hi dhn, I've had an email from "Tom Tom Discussions Team" telling me I should mark your reply "as an answer". Sorry, I have no idea how to do that so I hope my thanks is enough!
  • dhndhn Posts: 33,363
    Superusers
    Sure is. By the way, since you are the original poster in this thread, you should see the 'mark as solution' in your original post (for future reference)
  • VikramKVikramK Posts: 12,707 Moderator
    Hi dhn and JohnProbert

    The topic was not started as a Question so the 'Mark as answer' was missing.

    I have changed it and marked dhn's reply as a solution.

    Regards
    Vikram :)
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