VIA 1605 will not connect.

Buddyboy546 Registered Users Posts: 11
Master Traveler
edited January 2019 in MyDrive Connect
Using a Mac Sierra which is a compatible device. I consistently get a message saying it will not connect. I have tried multiple USB ports multiple times. It used to work with my installed TomTom MyDrive but not now. Advice would be appreciated, please.


  • LAURE123
    LAURE123 Posts: 1,632
    Hi @Buddyboy546

    Is your device's battery full? If necessary connect it to the main charger of a smartphone of 2A at least 2 hours.

    There was an update of the MyDrive Connect software on July 26th, for Mac OS X, try to redo a clean installation by downloading the installation file. There are 2 different versions for MACs, take the appropriate one, at the bottom of the page the green buttons.

    This FAQ could help you reinistalize the driver. Below "Didn't solve the issue" choose "Mac OS X" for explanations.

    And watch this video, activate the subtitles for more details:


    Otherwise contact TomTom Support:
    :flag_ca: Canada (en)
    +1 877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

    :flag_ca: Canada (fr)
    +1 888 301 0690
    lundi-vendredi: 06h00-11h30 EDT

    I hope this will help you.