VIA 1605 will not connect.

Buddyboy546
Buddyboy546 Registered Users Posts: 11
Master Traveler
edited January 2019 in MyDrive Connect
Using a Mac Sierra which is a compatible device. I consistently get a message saying it will not connect. I have tried multiple USB ports multiple times. It used to work with my installed TomTom MyDrive but not now. Advice would be appreciated, please.

Comments

  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    Hi @Buddyboy546

    Is your device's battery full? If necessary connect it to the main charger of a smartphone of 2A at least 2 hours.

    There was an update of the MyDrive Connect software on July 26th, 4.2.2.3559 for Mac OS X, try to redo a clean installation by downloading the installation file. There are 2 different versions for MACs, take the appropriate one, at the bottom of the page the green buttons.
    https://www.tomtom.com/en_gb/mydrive-connect/

    This FAQ could help you reinistalize the driver. Below "Didn't solve the issue" choose "Mac OS X" for explanations.
    https://uk.support.tomtom.com/app/answers/detail/a_id/16339

    And watch this video, activate the subtitles for more details:

    [video]

    Otherwise contact TomTom Support:
    :flag_ca: Canada (en)
    +1 877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

    :flag_ca: Canada (fr)
    +1 888 301 0690
    lundi-vendredi: 06h00-11h30 EDT

    I hope this will help you.

    Regards.