Can't update Via 620

Mac04
Mac04 Registered Users Posts: 5
Master Traveler
edited December 2021 in Devices using MyDrive Connect
Hi,
I can no longer update my Via 620.
I have lifetime map up dates but still can't update and no longer able to contact anyone at the company.
Has anyone else had this issue?

Comments

  • dhn
    dhn Posts: 33,393
     Superuser
    Support:

    :flag_au: Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST
  • YamFazMan
    YamFazMan UKPosts: 21,480
     Superuser
    Hi
    @Mac04

    Tomtom EOL (End of Life)

    Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured

    See VikramK Post (TomTom Staff) Here....
    https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-device-with-lifetime-maps-1032484/index1.html#post1207861
    ________________________________

    If you have Lifetime Maps or an existing Map Subscriptions Call Tomtom Support...

    When calling....
    Tomtom are monitoring Eol support by an Auto Response System
    When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond

    :flag_au: Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST

    ATB YFM
  • Mac04
    Mac04 Registered Users Posts: 5
    Master Traveler
    Thank you for your reply and help.
    I called the "help desk" today and was able to speak to someone. But apparently the "Lifetime map up dates" don't work anylonger as the down loads are too big to fit onto the device.
    Not sure why it comes as an option then.
  • YamFazMan
    YamFazMan UKPosts: 21,480
     Superuser
    Hi
    @Mac04

    If you definitely have Lifetime maps... Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured

    See VikramK Post (TomTom Staff) Here....
    https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-device-with-lifetime-maps-1032484/index1.html#post1207861
    ________________________________

    "WM">Start 60 / Via 620 (2012), 2GB + Micro-SDHC, MyDrive Connect NAV3Eol
    "WN">Start 60 / Via 620 (2012), 4GB + Micro-SDHC, MyDrive Connect NAV3
    "WO">Start 60 / Via 620 (2012), 8GB + Micro-SDHC, MyDrive Connect NAV3

    I would think Your Via 620 serial number starts with "WM"
    The Oz map is only about 333KB it should still install...

    ATB YFM
  • Mac04
    Mac04 Registered Users Posts: 5
    Master Traveler
    Hi - def do have lifetime maps - going to get a SD card to increase memory and see how that goes.
  • dhn
    dhn Posts: 33,393
     Superuser
    Mac04 wrote:
    Hi - def do have lifetime maps - going to get a SD card to increase memory and see how that goes.

    @Mac04

    Get a 16 gb SanDisk card for the device. My suggestion, anyway.
  • Mac04
    Mac04 Registered Users Posts: 5
    Master Traveler
    Thanks - I ordered a card so fingers crossed it works.
  • Mac04
    Mac04 Registered Users Posts: 5
    Master Traveler
    Hi - finally got a new SD card. Installed and all looked ok.
    BUT still can't update the life time maps...……..when I log on to the Tom Tom site it doesn't connect the device. I have unloaded and loaded the device a couple of times but it just doesn't appear.

    I have no idea what I am doing wrong...….the only thing I can bring up is the replacement offer...…………...are they doing this on purpose???

    It is driving me crazy - I have been trying to up date this for months!!!:rage:
  • dhn
    dhn Posts: 33,393
     Superuser
    You are using MyDriveConnect (get it at tomtom.com/getstarted) for the updating of your device?

    Call support to walk you through the updating process. Have them stay on line while you go through the steps. That's what they get paid for.
  • Niall
    Niall Posts: 11,174
    Superuser
    @Mac04

    Uninstall MyDriveConnect and get a fresh copy from here https://au.support.tomtom.com/app/product_select/locale/en_AU