Can't update Via 620

Mac04

Hi,
I can no longer update my Via 620.
I have lifetime map up dates but still can't update and no longer able to contact anyone at the company.
Has anyone else had this issue?

dhn

Support:

:flag_au: Australia
1300 135 604
Monday-Friday:9:00 am to 5:30 pm AEST

YamFazMan

Hi
@Mac04

Tomtom EOL (End of Life)

Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured

See VikramK Post (TomTom Staff) Here....
https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-device-with-lifetime-maps-1032484/index1.html#post1207861
________________________________

If you have Lifetime Maps or an existing Map Subscriptions Call Tomtom Support...

When calling....
Tomtom are monitoring Eol support by an Auto Response System
When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond

:flag_au: Australia
1300 135 604
Monday-Friday:9:00 am to 5:30 pm AEST

ATB YFM

Mac04

Thank you for your reply and help.
I called the "help desk" today and was able to speak to someone. But apparently the "Lifetime map up dates" don't work anylonger as the down loads are too big to fit onto the device.
Not sure why it comes as an option then.

YamFazMan

Hi
@Mac04

If you definitely have Lifetime maps... Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured

See VikramK Post (TomTom Staff) Here....
https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-device-with-lifetime-maps-1032484/index1.html#post1207861
________________________________

"WM">Start 60 / Via 620 (2012), 2GB + Micro-SDHC, MyDrive Connect NAV3Eol
"WN">Start 60 / Via 620 (2012), 4GB + Micro-SDHC, MyDrive Connect NAV3
"WO">Start 60 / Via 620 (2012), 8GB + Micro-SDHC, MyDrive Connect NAV3

I would think Your Via 620 serial number starts with "WM"
The Oz map is only about 333KB it should still install...

ATB YFM

Mac04

Hi - def do have lifetime maps - going to get a SD card to increase memory and see how that goes.

dhn

Mac04 wrote:

Hi - def do have lifetime maps - going to get a SD card to increase memory and see how that goes.

@Mac04

Get a 16 gb SanDisk card for the device. My suggestion, anyway.

Mac04

Thanks - I ordered a card so fingers crossed it works.

Niall

@Mac04

When you have got the memory card see my guide to install it https://en.discussions.tomtom.com/go-800-1000-2000-series-via-series-start-20-and-60-series-mydrive-19/formatting-a-micro-sdhc-card-990256

Mac04

Hi - finally got a new SD card. Installed and all looked ok.
BUT still can't update the life time maps...……..when I log on to the Tom Tom site it doesn't connect the device. I have unloaded and loaded the device a couple of times but it just doesn't appear.

I have no idea what I am doing wrong...….the only thing I can bring up is the replacement offer...…………...are they doing this on purpose???

It is driving me crazy - I have been trying to up date this for months!!!

dhn

You are using MyDriveConnect (get it at tomtom.com/getstarted) for the updating of your device?

Call support to walk you through the updating process. Have them stay on line while you go through the steps. That's what they get paid for.

Niall

@Mac04

Uninstall MyDriveConnect and get a fresh copy from here https://au.support.tomtom.com/app/product_select/locale/en_AU