Satellite connection

mickunderhill
mickunderhill Registered Users Posts: 1
New Traveler
edited December 2021 in Devices using MyDrive Connect
just made a journey across Europe, before I left I updated my software and maps and I’ve never had so much trouble with losing satellite connection, and when it was lost it took ages for the connection to be remade.
do you have any advice
mick

Comments

  • dhn
    dhn Posts: 33,382
     Superuser
    Battery fully charged? Also, don't place the device close to a dashcam if you have one.
  • YamFazMan
    YamFazMan Posts: 20,831
     Superuser
    Hi
    @mickunderhill

    Have you tried a Drum roll restart on the device ????

    https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ

    Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles......

    If possible, for the for the first Satellite fix, go outside with a clear view of the Sky

    ATB YFM

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