xl device does not ask for connection to windows pc

Nicky tomtom Kris
Nicky tomtom Kris Registered Users Posts: 1
New Traveler
edited January 2019 in Devices using TomTom HOME
I have made connection with an USB cable to the computer.
The cable function with other devices, so that is a good one.

normally, the device asks if I want to make connection to the computer or not. also the computer system does not show that there is any connection.

doe anyone know what to do? I' like to update the device

thx in progress.